Discover how businesses across industries have boosted agility, reduced costs, and driven innovation with our expertise and solutions
Over the years, we’ve delivered a wide range of custom, results-driven solutions in a variety of industries.
We’ve implemented our ethree framework in sectors such as:
TECH & AI SERVICES
How a major financial institution saved close to $1 million processing 400,000 unique cases with ethree Solutions’s RPA implementation
Ethree implemented a Robotic Process Automation (RPA) solution that automated the case entry process, eliminating manual data entry and integrating workflows. The result was a 100x increase in efficiency and significant cost savings for the financial institution.
CAPABILITIES & SOLUTIONS USED
→ Robotic Process Automation (RPA)
→ Performance Metrics Development
→ Error Reduction Technique
→ Process Analysis
→ System Integration
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The Process Automation started by understanding the baseline. The evolution of the case entry process into a reporting platform highlighted a journey from legacy systems to a modern, automated approach. The transition involved overcoming challenges associated with outdated interfaces and embracing a database queue system for improved case management and distribution.
During the Pre-Automation stage, the process output was 48 cases per day per employee. After exploring various design options, we decided in favor of a design that promised efficiency, reliability and scalability. The automated process included interfacing the backlog with the RPA solution. This eliminated the need for manual entries into the reporting system. In the second phase, the RPA was integrated into the reporting system to submit the information in batches.
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The KPIs demonstrated significant improvements in operational efficiency. Notably, automation led to substantial cycle time reductions in case processing and considerable cost savings for the client. By processing 400,000 unique cases, the projected savings are close to $1 million dollars.
SUPPLY CHAIN TRANSFORMATION SERVICES
How a leading retailer unlocked digital growth and cut costs with a current state situation analysis and roadmap definition
With ethree Solutions’ expertise, Pepe Ganga identified inefficiencies and areas of opportunity in their operations. Through operational improvements and tailored solutions, Pepe Ganage projected growth in their ROI, fostered team communication and maximized their workflows.
CAPABILITIES & SOLUTIONS USED
→ Allec WMS Implementation
→ Warehouse Layout Optimization
→ Project Management and Implementation
→ Custom Tools Development
→ Financial Reporting Enablement
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We helped Pepe Ganga optimize their purchasing area by implementing a custom-developed, automated purchase order form that consolidated over 40 other formats previously used. This saved employees a significant amount of time in order processing each week.
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We also removed manual processing bottlenecks for purchasing and warehousing functions. Real-time visibility was enabled over the entire warehouse operation with a robust WMS solution. The financial visibility was improved by digitizing and centralizing data with integrations and task automation across systems, allowing for informed and fast decision-making. New real-time visibility across finances and operations unlocked speed in problem resolution, creating less operational downtime and improving ROI.
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Finally, we implemented a new physical and digital layout design for their warehouse, which improved the use of limited space and enabled effective labeling. This allowed teams to increase efficiency by streamlining workflows and reducing the time spent locating items. Enhanced labeling minimized picking errors, leading to greater inventory accuracy and faster order fulfillment. Additionally, the optimized layout facilitated better space utilization, enabling more products to be stored effectively, while improved organization fostered better communication and collaboration among staff.
HUMAN RESOURCES
How a food & beverage distributor reduced payroll processing time, boosted data accuracy and expanded employee self-service
The client partnered with ethree Solutions to identify a new solution that would optimize their human resources management processes, improve efficiency and provide greater visibility for all employees. The project was divided into 2 main phases: Vendor Selection and System Implementation.
CAPABILITIES & SOLUTIONS USED
→ Process Evaluation and Redesign
→ Needs Assessment and Identification
→ Vendor Evaluation, Selection and Negotiation
→ System Implementation and Integration
→ Project and Change Management
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We provided the client with the necessary tools to jointly develop a comprehensive Request for Proposal (RFP) to define requirements aligned to the clients needs. Then we gather detailed information from potential vendors regarding their offerings, pricing and capabilities. A key strategy was analyzing and redesigning all human resources processes prior to defining requirements for the new system. In addition, we provided the necessary documentation and assistance in negotiations with the chosen HRIS.
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Ethree assisted in process optimization by providing best practices recommendations, which included a thorough assessment of existing workflows, identifying areas of improvement and implementing strategies to streamline operations. We also ensured data readiness with comprehensive data audits, data cleansing and migration planning, all necessary for accurate reporting and smooth integration. The following processes were managed meticulously:
Implementation support
Project and budget management
Scope and risk management
Vendor management
Quality and validation management
Data readiness
Process and procedure definition
Change management strategy
For effective implementation and operational achievements, the approach was divided into 2 phases.
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To achieve significant reductions in downtime and enhance operational efficiencies, we streamlined HR processes and improved data accuracy, to minimize disruptions and enable faster, more reliable access to critical information. The expansion of employee self-service capabilities empowered employees and supervisors to manage tasks independently and reduce manual workload.
The new system also significantly reduced reliance on manual processes and physical documentation, creating a more seamless and paperless workflow.
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With ethree’s system implementation expertise, we were able to support the client throughout all phases of the new HRIS system implementation process. This project had a significant impact by streamlining HR processes, improving data accuracy, enhancing employee self-service capabilities, and increasing overall efficiency. Improvements not only reduced administrative burdens but also empowered the HR team to focus on more strategic initiatives, ultimately contributing to the company’s growth and success.
INSURANCE SERVICES
How a healthcare insurance provider automated $500M in annual purchases for rapid processing
Ethree Solutions optimized Procure to Pay process by analyzing their existing financial systems, processes, technologies and talent, resulting in improved efficiency and control.
CAPABILITIES & SOLUTIONS USED
→ Business & IT Strategy Alignment
→ IT Quality Assurance & Risk Management
→ CRM Strategy & Implementation Support
→ Business Process Improvement
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→ Vendor Management
→ Program Management
→ Systems Integration
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Ethree Solutions identified various areas of opportunity within the Finance and Accounting business areas, including the Procure to Pay process. Together, we created an integrated P2P process where all areas involved were integrated, documented and optimized. This resulted in a reduction of processing time from months to just 1-2 weeks.
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Ethree Solutions also helped define, develop and implement a new Risk Assessment process in collaboration with VMO and SAI Global. The new optimized Risk Assessment process gives Triple-S standardized processes consistent with best practices.
Implementation support
Project and budget management
Scope and risk management
Vendor management
Quality and validation management
Data readiness
Process and procedure definition
Change management strategy
For effective implementation and operational achievements, the approach was divided into 2 phases.
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We helped design and develop the Vendor Qualification workflow, which includes the Risk Assessment as conducted in C360. This process is triggered when a business unit need can be satisfied by contracting a new vendor. Certification teams also evaluate the Vendor and authorize contracting.
With this new process, VMO can appropriately measure and manage third-party suppliers according to the level of risk they present to the Corporation. Overall, the team can measure and manage suppliers faster, obtaining $500M in annual acquisitions.
FINANCIAL SERVICES
How a financial institution transformed operations with an in-house mortgage risk model and DataMart
Ethree Solutions enhanced First Bank's analytical capabilities by analyzing 18 key files from their outsourced model, paving the way for a new DataMart that streamlined their in-house risk model. Together, we successfully streamlined data management enhanced efficiency.
CAPABILITIES & SOLUTIONS USED
→ Acquisition Integration
→ Financial Reporting & Analytics
→ Business – IT Strategy Alignment
→ Re-design & Optimize Core Finance Processes
→ System Selection and Negotiation
→ Project Management
→ Business Analysis
→ Custom Development/Automation
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In 2015, FirstBank completed its acquisition of Doral Bank, gaining a significant mortgage portfolio, $522 million in deposit accounts, and 10 branches. To effectively manage this expanded portfolio, FirstBank required an in-house mortgage risk model and DataMart to reduce costs and enhance control over their analytical processes.
A robust solution was essential to meet auditor and regulatory standards. Data integrity was also crucial for accurate loan evaluations and decision-making. An automated, secure environment was imperative for calculating risk indicators, minimizing human error, and ensuring quicker results.
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The successful implementation of a new DataMart at First Bank, guided by ethree’s expertise, has led to significant impact metrics. By analyzing and documenting 18 critical files from the outsourced analytical model, the DataMart has streamlined data processes, enhancing access and analysis.
This transition has bolstered the bank's in-house risk management capabilities, allowing for more responsive and tailored assessments. Additionally, the meticulous documentation has improved data integrity, ensuring accuracy and consistency across risk models. Overall, these accomplishments represent a transformative leap towards data-driven decision-making and strengthened risk management at First Bank.
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Ethree Solutions completed all expected objectives in the requested time. All the mapping was validated by First Bank, and all the DataMarts were tested and signed off. Documented information was saved in First Bank servers for accessibility, and availability to the risk department followed security protocols.
By standardizing and automating the mortgage risk calculations, First Bank reduced their operational costs and eliminated manual tasks. Having data integrated into one place resulted in more effective time and resource management. Commercial executives now understand their calculations and can view and monitor specific metrics.
PUBLIC SECTOR
How an administrator of public transportation digitized fleet management for efficiency—The Track Implementation Project
Ethree Solutions supported AMA in overcoming long-standing challenges with manual processes and outdated systems. We defined a Go-Live plan and helped advance the AMA Track implementation, guiding AMA to a successful rollout. Transitioning to a management role, we oversaw the development of remaining features and ensured the live implementation stayed on schedule while collaborating closely with AMA stakeholders.
CAPABILITIES & SOLUTIONS USED
→ Process Analysis
→ Change Management
→ Project Management
→ Performance Metrics Development
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As part of the implementation initiative, ethree Solutions provided support during the Go-Live period for the Regular Route module. This included training AMA users on the system, documenting issues encountered during the launch and monitoring key performance indicators (KPIs) to track daily progress.
Among the metrics monitored, the team primarily focused on AMA Track’s total uptime, which was around 90% in the initial days of Go-Live due to screen crashes, error messages and other bugs. Fortunately, these issues were addressed swiftly.
We also tracked the system's usage rate by AMA dispatchers across all 10 terminals, including the Garage. Referred to as User Adoption, this metric indicated how often users were performing data entry tasks within AMA Track.
Unfortunately, the Garage was the only terminal showing consistent usage rates. However, these insights helped AMA stakeholders understand user challenges and take steps to increase adoption. Throughout this process, with support from the ethree Solutions team, no data was lost—we ensured that data entry tasks were managed by our team to preserve valuable information related to daily operations.